Superfast South Yorkshire

‘We badly needed a 21st century website to meet the demands of a modern visitor attraction. Our new website is capable of telling the story of the house, our company, and to sell and engage with a wide range of people from customers, suppliers and members of the public,’ said Julie Readman, Facilities Manager.

The team can now handle tour and event bookings through a new online portal, serving their customers in a much more streamlined way. Additionally, the new VoIP phone system makes it easy for staff to communicate across the 3 acre Mansion house, and prepares them for future growth and planned expansion of the site and its services.

‘The application itself was simple and once we completed the work, the claim and payment was very straightforward and swift.’

The new system introduces a two-way flow of communication and data from the customer all the way down to the operator on the shop floor, with cloud-based project documents accessible at all times. Polydon can now collaborate with international clients in real-time through the use of VoIP and video-conferencing, their machines can be controlled and monitored remotely, and can even be run through the night in an unmanned ‘lights out’ mode.

‘Communication is key to our business,’ says Managing Director Harold Howard. ‘As a company that provides design and development services through to full manufacturing and product support, we needed to be able to support our clients in real time, and the financial assistance given by SFSY has helped us to achieve this.’

‘Not only does this give us the ability to discuss projects with our clients as they are being developed by our engineers, enabling simultaneous design and manufacture, it also allows us to support service engineers who require technical information whilst out in the field.’

Joe Wright - Mayflower Marketing Manager said ‘The SFSY Vouchers Scheme process is easy to follow and the team were really helpful with our application. We would recommend SMEs thinking about applying for a voucher to do it now! Thanks to the SFSY Innovation Voucher, our new CRM system allows us instant access to real time sales data which enables us to coordinate our sales and marketing efforts more effectively. The insight produced by the CRM will help us to develop strategies for developing new business opportunities within new markets.

Communication between the teams is now more effective, with always-up-to-date information shared quickly and securely between teams - the Mayflower team continues to grow, as with the implementation of the system Mayflower will be looking to employ two full-time sales representatives, capitalising on their digital innovation.’

The Sheffield based firm have benefitted from an SFSY Connection Voucher, which has provided 50% of the cost of their new 40Mbps wireless connection.

Their new wireless connection has enabled them to kick-start the marketing of properties, edit their material through internal connections and external resources such as Rightmove at a moment’s notice, and provides instant access to legal documents and large data files such as architects’ plans, consultancy documents and online planning applications. Robert Eaton Managing Director of Eaton Commercial said, ‘The claim process has been swift, and we would certainly recommend that other SMEs apply.’