Get connected

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How to get fibre broadband

Here's what you need to do:

1. Check our postcode checker

The postcode checker will show you which postcodes are live and able to receive superfast fibre broadband or will give an indication of when this is likely to be expected.

Check your postcode

If our postcode checker shows that you are in our plans for fibre to the premises (FTTP), the connection process differs slightly, and you should follow the steps found on our ultrafast broadband page instead.

Ultrafast broadband

2. If you currently have broadband check who your provider is

If fibre broadband is available, check your current broadband contract and how long it has left to run as you may need to honour this agreement before being able to switch broadband providers. However, if you are still within your contract, most Internet Service Providers (ISP for short) will allow you to upgrade to a fibre package.

Find an Internet Service Provider

3. Do your research

We cannot advise on the best fibre broadband package for you, or which ISP you should sign up with. But there are many comparison websites that allow you to compare packages. When comparing packages, look out for things like:

  • Speed - Check this carefully as some broadband packages can restrict your download/upload speeds in return for a cheaper tariff. Most fibre packages start at 38Mb, rising to 76Mb. The actual speed you receive may be lower.
  • Usage - Check if your package is unlimited or whether you can only download/upload a limited amount each month, streaming services like iPlayer can use a lot of data.
  • Contract - Check your contract length. Depending on your package this means you will be signing up for between 12 and 24 months.
  • Calls - Check if you can combine your broadband package with your telephone service − you could save money this way.
  • Offers - There are lots of incentives on offer from broadband companies to sign up to their products. These could be discounted introductory periods or vouchers for high street stores.

Also look out for offers in local and national media, which could help you get a better deal.

Ofcom-approved price comparison sites

4. Place your order

Once you have chosen the right service for you, please contact the Internet Service Provider to place your order.

5. Enjoy the benefits of Superfast Broadband!

Superfast broadband is not just about speed, households and businesses are able to use multiple devices at the same time with no slowdowns or buffering.

Broadband Delivery UK (BDUK) BDUK Community-led Schemes

If your community is not currently scheduled to be covered by commercial or public rollout plans, you may want to consider developing your own solutions. A number of communities - both urban and rural - have successfully improved broadband access in their local area. The aim of this guidance is to help other community groups to access and benefit from potential models, case studies, guidance and funding options relevant to local broadband projects.

BDUK Community-led Broadband Schemes

Gigabit Broadband for Existing Developments

If you currently have the fastest broadband your provider can supply, and are finding that it is still too slow for your needs, here is some guidance for forming a community project to take advantage of the above funding schemes.

Guidance for Existing Sites


If you live in South Yorkshire and have recently upgraded to Superfast Broadband, we would love to hear from you and let us know about the difference it has made to your life.

Email us