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Frequently Asked Questions

Click on the buttons below to reveal answers to some of the most frequently asked questions.

What is the difference between BT's commercial roll-out and the Superfast South Yorkshire programme?

How is this programme any different from South Yorkshire Digital Region?

My cabinet is covered by the Openreach commercial rollout of fibre, but it is not being upgraded. How can I get it included in the Superfast South Yorkshire project?

How has the Deployment Plan been devised?

Why are other areas being prioritised and getting faster broadband before my area?

What benefits will I see as a resident from superfast broadband?

What benefits will I see as a business from superfast broadband?

Could a more detailed map of the South Yorkshire roll out be posted on the website so that residents and businesses can identify their specific location?

When will I get superfast broadband? - Will everyone get it at the same time?

I am in an enabled area and cannot get superfast broadband, why not?

My line is connected directly to the exchange. Will I be able to get fibre broadband?

Can I speed up the roll-out in my area by lobbying?

What can I do to speed up the rollout in my area?

Why are you doing the areas that already have a good speed of broadband before the more remote areas?

How do I get superfast broadband when it becomes available in my area?

How much will it cost me as a home user or business to have the service?

Will I need to purchase new or extra equipment to receive the better broadband service?

Will I get better broadband automatically?

My service is intermittent and/or my broadband speed is slow, what should I do?

Will I have to buy my broadband service from BT?

Is there anything else I can do to improve my speed in the mean time?

How did you determine the exact location of the new cabinet?

My home is a new build. What does this mean for me?

What can I do if I have been advised by your postcode checker that my area is currently under review?

Why is the public sector involved?

What does ‘fibre to the cabinet’ (FTTC) mean?

What does ‘fibre to the premises’ (FTTP) mean?

I am commercially covered, what do I do?

What is ‘Ultrafast’ Broadband and will I get it?

Ask us a question

We're working hard to deliver improved broadband for residents and businesses as quickly as possible because we appreciate the opportunities it can bring.

We also understand the frustrations not having a fast and reliable connection causes and get many questions about the difference the Superfast South Yorkshire programme will make.

If you can't find the answer above feel free to ask us a question. Please include as much detail as possible, including your full address and landline telephone number. This will help us provide the most accurate answer.

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See our useful links page for other sites with information regarding broadband and superfast broadband.

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